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24/7 Service Desk

Our experienced support team will assist you with all your telecom needs such as moves, adds, changes, disconnects and billing inquiries. The 24x7 service desk can also assist you with opening provider trouble tickets related to an outage and escalate through resolution.

  • Round-the-Clock Support: Our 24/7 service desk ensures that assistance is just a call away, anytime you need help with your telecom needs. Day or night, our experienced support team is ready to assist.

  • Comprehensive Telecom Assistance: Whether it's moves, adds, changes, disconnects, or billing inquiries, our service desk provides a one-stop solution for all your telecom service needs, streamlining your operations for maximum efficiency.

  • Rapid Response to Outages: In the event of a telecom outage, our service desk acts swiftly to open provider trouble tickets on your behalf. We monitor the situation closely and escalate through resolution, minimizing downtime and keeping your business connected.

  • Seamless Escalation Process: Our team doesn't just report issues; we actively follow through on escalations, ensuring that your concerns are addressed promptly and effectively by the providers, with regular updates until resolution.

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Stay In the Know

Stay up-to-date with your account via the Carrier Access portal.

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